SentinelOne Endpoint Actions
In the SolCyber Customer Portal, you can run an Endpoint report to show any SentinelOne agents that are missing a necessary permission, or require an action (such as rebooting) to restore full functionality to the agent. Please use the chart below to find a description for the most common values found in the “Action Needed” column of this report. If your report contains an action that is not listed here, please contact the SOC at soc@SolCyber.com so that we can assist.
| Action | Description |
|---|---|
| user_action_needed_rs_fda | Agent Remote Shell capability requires Full-Disk-Access permission to operate. Follow "Step Two: Grant Full Disk Access" for macOS — specifically steps 5, 6 and 7 — found here: /endpoint-setup-guides/sentinelone/macos-agent-installation/macos-manual-installation/#step-two-grant-full-disk-access |
| user_action_needed_fda | Agent detection engines require Full-Disk-Access permission to operate. Follow "Step Two: Grant Full Disk Access" for macOS found here: /endpoint-setup-guides/sentinelone/macos-agent-installation/macos-manual-installation/#step-two-grant-full-disk-access |
user_action_needed_network ne_not_running | Agent requires access to the network monitoring extension. Follow "Step Three: Allow Network Extension": /endpoint-setup-guides/sentinelone/macos-agent-installation/macos-manual-installation/#step-three-allow-network-extension |
| reboot_needed | Agent requires a reboot for full functionality. Note: if the device shows as having Limited Operations, the agent will need to be reinstalled. Please contact us so that we can initiate the uninstall. |
| rebootless_without_dynamic_detection | Agent requires a reboot for full functionality. Note: if the device shows as having Limited Operations, the agent will need to be reinstalled. Please contact us so that we can initiate the uninstall. |
user_action_needed_notifications | Agent requires permissions to show notifications in macOS. Follow "Step Four: Allow SentinelOne System Notifications" found here: /endpoint-setup-guides/sentinelone/macos-agent-installation/macos-manual-installation/#step-four-allow-sentinelone-system-notifications |